There is a big difference between GETTING leads, and CONVERTING leads. Your internet auto and sales teams may get a lot of leads but if you can’t convert them then they’re of no use to you. Our training will help you convert more leads regardless of you getting hundreds, or a handful. Conversion is the name of the game, and we help you achieve just that from the internet and chat.
That is totally fine if that is the route you go for your web chat leads. Some use a provider to handle those completely, some handle it in store, and some even use AI. Whatever route your store chooses to go in regards to chat, it’s critical your team understands some basics for when you need to insert yourselves with those leads.
You don’t need anything more than a cellphone, maybe a stapler to prop the phone up and a quiet space to film. That is the beauty of this whole concept. This doesn’t have to be a Speilberg production, and it is best for it not to be. You’re showing the customer you are real, and they will value that immensely.